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FAQS


"I AM AN INTERNATIONAL STUDENT LIVING IN
RESIDENCE. I MET MANY NEW FRIENDS HERE
AND I KNOW I WILL HAVE THEM FOR LIFE."

FREQUENTLY ASKED QUESTIONS

Click on a question to learn more

APPLICATION / ACCEPTANCE PROCESS
1. How do I apply for Residence?
2. What is the deposit used for?
3. When will I find out if I have been accepted into Residence?
4. What is included in the acceptance email?
5. What if I cannot make the payment options as outlined?
6. What are Primary and Secondary Contacts?
7. When do I have to send my acceptance package back?
8. I have a medical concern and require special consideration in the room assignment process. What should I do?

MOVE-IN / MOVE-OUT
9. When can I move-into Residence?
10. Can I move in early or move out late?

LIVING IN RESIDENCE
11. How is my roommate selected?
12. When do I find out who my roommate is?
13. When do I find out what room I am in?
14. Am I required to purchase a meal plan?
15. Is housekeeping services offered?
16. What if something breaks in my room?
17. When is the front desk open?
18. Are co-ed or family accommodations available?
19. Is parking available for Residents?
20. What kind of security is in place?
21. Can I bring additional cooking devices?
22. How will I know what is going on in the Residence?
23. What if it gets really loud in Residence while I'm sleeping or studying?

TERMINATION & CANCELLATION
24. What happens if I decide to cancel or withdraw from residence?
25. If I cancel my Residence application will I receive my money back?

OTHER
26. Can I visit the Residence?
27. Can I stay in Residence over the winter break?
28. How do I get an Income Tax receipt?

APPLICATION / ACCEPTANCE PROCESS

1. How do I apply for Residence?

You can apply for Residence by filling out the online application. Applications will be accepted at any time on a first-come, first-serve basis. Please note: Students applying to live in Residence for the first time are required to pay a deposit. Students returning to residence can carry their deposit over from a previous semester.

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2. What is the deposit used for?

A deposit is required with all applications for Residence. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a Room Inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us; once you have moved out we will compare your room inspection form to the current state of your room. Payment for your security deposit can be made by Visa, Mastercard, American Express, certified cheque, or bank draft. Cash or interact can be made in person at the Residence.

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3. When will I find out if I have been accepted into Residence?

Academic Year Acceptance
Congratulations! If you apply before June 26, 2017 Seneca College Residence offers guaranteed* residence for the Academic Year 2017/2018 intake. You have already been accepted! Acceptances notifications will be sent out via email starting May 1, 2017. Applicants must meet all required deadlines.

If you have not applied before June 26, 2017 acceptance will be based on space available in the Residence and given on a first come, first serve basis.

*Please note: If King Campus Residence over subscribes, applicants will be housed at the Newnham Campus Residence and will be moved to King Campus Residence as space becomes available.

Winter & Summer Semester Acceptance
Acceptance notification emails will be sent out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters.

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4. What is included in the acceptance email?

In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions which will help you to select a roommate. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records.

If you do not wish to complete your acceptance online, paper copies of the acceptance forms can be requested from the Residence.

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5. What if I cannot make the payment options as outlined?

If you are unable to meet the payment options as outlined please contact one of the Residence Managers to set up a Payment Plan.

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6. What are Primary and Secondary Contacts?

It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.

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7. When do I have to complete my acceptance information?

You are required to complete your acceptance information by the following dates:

Summer Semester 2017 Acceptance Deadline: April 15, 2017
Academic Year 2017-2018 Acceptance Deadline: June 26, 2017
Winter Semester 2018 Acceptance Deadline: November 6, 2017

If you are not completing your acceptance information online the same deadlines are applicable.

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8. I have a medical concern and require special consideration in the room assignment process. What should I do?

Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus.

If you are not completing your acceptance information online, please contact the Residence directly for the "Request for Special Consideration Form" to provide us with more information about how we can support your success in Residence.

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MOVE-IN / MOVE-OUT

9. When can I move-into Residence?

The official move-in date(s) for Residence are as follows.

TERMS Start
("Move-In Day")
End
("Move-Out Day")
Summer Semester 2017 May 7, 2017 August 19, 2017
Academic Year 2017-2018 September 2, 2017 April 21, 2018
Winter Semester 2018 January 7, 2018 April 21, 2018

**The Residence is closed over the Winter break. Students who need to stay in the Residence between December 16, 2017 and January 7, 2018 are required to submit an application and pay a $200.00 fee.

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10. Can I move in early or move out late?

You may move-in early or move-out late however there are specific dates and fees that apply.

EXTENDED TERMS Start
("Early Move-In Days")
End
("Late Move-Out Days")
Fees
Summer Semester 2017 April 22 - May 6, 2017 N/A $25/day
Academic Year 2017-2018 N/A N/A N/A
Winter Semester 2018 December 16, 2017 - January 7, 2018 April 22, 2018 $30/day or $200 Flat Rate

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly 

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LIVING IN RESIDENCE

11. How is my roommate selected?

When you are accepted into Residence you must complete a "Profile Questions" section. Students are then given the opportunity to browse roommates online, send messages to potential roommates, and accept roommates. You may request to live with another student while in Residence, as long as you have both been accepted and you both request to live with each other. If a student does not want to select their own roommate, the Residence will select a roommate for you based on your answers to the "Profile Questions". Please note that there are no co-ed suites available.

If you are not completing your acceptance details online, the Residence will pair students together.

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12. When do I find out who my roommate is?

Academic Year
At the beginning of August we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Resources section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

Winter or Summer Semesters
Prior to moving in we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Resources section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

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13. When do I find out what room I am in?

You will find out what room you are in when you move-in to the Residence. The quantity of applicants for Residence every year results in room assignments being adjusted right up to the day of move-in. As we cannot guarantee that any information given to you before move-in is going to change, we do not provide this information prior to move-in.

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14. Am I required to purchase a meal plan?

It is not mandatory to purchase a meal plan while living in Residence. Seneca College does offer meal plans through their food service provider Aramark. If you are interested in purchasing a meal plan please visit the Seneca College Meal Plan page.

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15. Is housekeeping services offered?

Yes there is! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongings and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student's responsibility to clean.

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16. What if something breaks in my room?

If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter you room between the hours of 8:00 AM to 4:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient. If it is an emergency we ask that you alert our staff to the situation immediately. Please note that any damage to the suite that has occurred at the fault of the resident will be billable.

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17. When is the front desk open?

The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime you have some. Please stop down and get to know our Customer Service Representative during your first few weeks here at Residence.

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18. Are family or co-ed accommodations available?

The Residence does not offer any family or co-ed accommodations.

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19. Is parking available for Residents?

The Residence does not offer any on-site parking. Parking can be arranged through Seneca College Parking Services.

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20. What kind of security is in place?

The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week.

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21. Can I bring additional cooking devices?

All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.

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22. How will I know what is going on in the Residence?

Your Resident Advisor's (RA's) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let your RA know what type of activities you would like to see in Residence.

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23. What if it gets really loud in Residence while I'm sleeping or studying?

If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well.

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TERMINATION & CANCELLATION

24. What happens if I decide to cancel or withdraw from residence?

Please refer to the cancellation policy located here: Termination and Cancellation Policy.

Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations will not be accepted over the phone. Please note that the Residence operates independently from the Institution and if you cancel your application or enrolment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.

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25. If I cancel my Residence application will I receive my money back?

Please refer to the cancellation policy located here: Termination and Cancellation Policy

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OTHER

26. Can I visit the Residence?

We would be happy to have you visit the Residence during the summer months. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families.

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27. Can I stay in Residence over the winter break?

Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to December 1, 2017 if you plan on staying for either part of or the entire break. There in an additional charge of $200.00 to stay over during this time.

WINTER BREAK Start End Winter Break Fee
Academic Year 2017-2018 December 16, 2017 January 7, 2018 $200.00 or $30.00/day

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28. How do I get an Income Tax receipt?

The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TG, T1 General 2012 - ON-BEN Application for the 2017 Ontario Trillium Benefit and the Ontario Senior Homeowners' Property Tax Grant. For this reason, the Residence does not issue tax receipts for Residence fees.

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Professionally Managed by Campus Living Centres